Troubleshooting LottieFiles Plugin for After Effects Not Loading or Stuck

If your LottieFiles plugin for After Effects is not functioning, appears stuck, or is not showing properly, you can follow these steps to troubleshoot the issue.

Step 1: Basic Troubleshooting

Try the following first, as they often resolve common loading issues:

• Close After Effects and restart it.

• Clear your After Effects cache: go to Edit > Purge > All Memory & Disk Cache.

• Restart your computer if needed.

Step 2: Reinstall the Plugin

If the issue continues:

1. Uninstall the LottieFiles plugin via ZXP Installer or Adobe Creative Cloud.

2. Reinstall the plugin using the same method you originally used (Adobe Creative Cloud, ZXP Installer, or aescripts + aeplugins manager).

3. After reinstalling, open After Effects and the plugin panel. If it still doesn’t load, try closing and reopening the panel several times. Sometimes After Effects caching can block the plugin from loading initially.

Step 3: Debug Mode

If the plugin still does not work:

1. Open After Effects.

2. Open a browser (Chrome, Firefox, Safari, or Edge).

3. Go to: http://localhost:8089/ 

4. Click the LottieFiles for After Effects link to open the debug panel.

5. Take a screenshot of the console to share with support.

Step 4: Information to Provide to Support

If the problem persists after following the above steps, please provide the following details when contacting support at support@lottiefiles.com:

• After Effects version and OS (e.g., After Effects 2025, Windows 11).

• Plugin version (e.g., 4.4.2).

• Screenshots or video showing the plugin issue.

• Any error messages or unusual behavior noticed in the plugin panel or debug console.

Additional Notes

• Make sure your plugin installation matches your Adobe account and After Effects version.

• For help installing or reinstalling the plugin, see our Getting Started with LottieFiles for After Effects guide.

• If you’re unsure which installation method you used, check whether you installed via Adobe Creative Cloud, ZXP Installer, or aescripts + aeplugins manager.

Following these steps usually resolves most plugin loading issues. If not, providing the information above will help our support team investigate and resolve the problem quickly.

January 08, 2026 07:39