Please enter your inquiries with as much details as possible to help us understand your inquiry better.
We highly encourage you to include any relevant screen shot or screen recording in the attachment.
For non-Adobe plugins issues, please ignore them.
If you are reporting an issue related to AE, XD or Figma plugin, can you please provide us the below details;
1) The After Effects version you're using.
2) The exact operating system you're using (e.g. mac OS Catalina, version 10.15.6)
3) Language of the plugin
4) Language of the os
5) Source file (if possible)
6) A screenshot of what is or isn't happening with the plugin within AE (sometimes getting a clear visual can be really helpful).