Troubleshooting: Why Hasn't My Workspace Upgraded After Subscribing?

If you've recently paid for a subscription but haven't seen your workspace upgrade, there are a couple of reasons this might be happening.

1. Check Your Workspace:

Make sure you're accessing the correct workspace. If you have multiple workspaces, it's possible that you're still using a free one. When you purchase a subscription, the premium features are linked to the specific workspace you've paid for. Ensure you're logged into the paid workspace to access all the premium features. If you're on a free workspace, you won't be able to utilize the benefits of your subscription.

2. Check if you have purchased the plan for LottieFiles or IconScout:

Make sure you're accessing the correct platform. IconScout functions as our E-marketplace for a wide array of design assets while LottieFiles subscription opens the door to your dedicated workspace, fostering seamless collaboration among team members, file size optimization and while also unlocking an array of captivating features. 


2. Allow for Processing Time:

If you only have one workspace and you've confirmed that the transaction went through successfully, it might take some time for your subscription to be upgraded. Occasionally, there can be delays between when the payment is processed by our payment service provider and when it's reflected in our system. Please allow a few minutes for the payment to be processed and your subscription to be activated.

Still Experiencing Issues?

If you've checked both of the above points and you're still not seeing your workspace upgraded, don't worry. Simply reach out to our support team at for further assistance with the below details :

1. Email of the account

2. Screenshots or recordings of the issue.


We're here to help you resolve any issues you may encounter.

We appreciate your patience and understanding as we work to ensure your subscription is activated and you can enjoy all the benefits of our premium features.


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