Lottie AI FAQ: Pricing and credits
Common questions about plans, credits, top-ups, and refunds.
Plans and allowances
What’s included on the Free plan?
Free workspaces get 10 Lottie AI generations in total. They don’t reset. Each generation or refinement counts as one attempt. Adjusting settings or controls without regenerating is free.
Do AI credits renew every month?
Yes. As long as your subscription is active, your included credits renew each month based on your billing cycle.
What happens to unused credits?
Monthly credits included with Pro and Team plans reset each month and don’t roll over. Purchased credits stay available until you use them.
Using credits
How does the credit system work?
Each generation or refinement uses 5 credits. Changes to settings or controls that don’t regenerate the animation are free. For full details, see Lottie AI plans and credits.
Does Quality mode cost more than Turbo?
No. Each generation costs 5 credits, whatever mode or options you choose.
Buying credits and refunds
Can I buy additional AI credits?
Yes, if you’re on the Pro plan or higher. Purchased credits are added to your shared AI credit balance and stay available until you use them. Free plan users need to upgrade first.
What happens if I run out of credits?
You can buy a top-up package (paid plans only) or upgrade to a higher LottieFiles plan.
What is the refund policy?
All payments, fees, and charges are non-refundable, unless you live in the EU. EU customers may be eligible for a refund if they request it within 7 days of purchase. See our Terms of Sale for details.
If a generation fails, we may restore the credits used. This is a credit restoration, not a refund, and no payment is returned.
For help with refunds or credits, contact support@lottiefiles.com.