What is the Refund Policy, and how can I cancel my subscription?

All payments, fees, and charges are non-refundable unless you live in the E.U., in which case you are eligible for a refund, provided that you cancel your subscription within 7 days of purchase and you haven't used any of the premium features included with your paid subscription.


If you are unhappy with your purchase, please submit your feedback via this form and we will work with you to solve your issue. 

To cancel your subscription, please send an email to support@lottiefiles.com and our Support Team will help with the cancellation process.


Was this article helpful?

0 out of 2 found this helpful

Have more questions? Submit a request



Please sign in to leave a comment.