Troubleshooting - File Upload/Download Issues

If you're experiencing difficulties uploading or downloading files through our plugin, this may be due to network security restrictions.

Action Required: Contact your IT or security team and request that they whitelist the following domains and protocols to ensure our tool functions properly.

Required Domains:

Core Services:

• https://*.lottiefiles.com - LottieFiles GraphQL API
• wss://*.lottiefiles.com - WebSocket endpoint for file upload subscriptions

Content Delivery:

• https://assets.lottiefiles.com - LottieFiles asset CDN (animation links)
• Amazon S3 - File uploads and profile images

Fonts:

• https://fonts.googleapis.com - Google Fonts library
• https://fonts.gstatic.com - Google Fonts static resources

Analytics:

• https://lf.lottiefiles.com - Event tracking

User Profiles:

• https://*.googleusercontent.com - Profile images