Troubleshooting: Unable to download file from workspace

If you are having trouble downloading files from your workspace, here are several steps you can take to troubleshoot the issue:
  1. Check Your Internet Connection: Ensure that your internet connection is stable and working properly.
  2. Clear Cache or Try a Different Web Browser: Sometimes, browser cache or compatibility issues can hinder downloads. Try clearing your browser cache or switching to a different web browser to see if it resolves the problem.
  3. Test with a Different Network: Your current network may be blocking the download. Try connecting to a different network to see if you can download the file successfully.
  4. Verify Browser Settings: Ensure that your browser settings do not block downloads. Check for any settings or extensions that might interfere with downloads and disable them if necessary.

Potential Known Issues:

  • Google Chrome Download Disallowed: If you encounter the error message "Download is disallowed. The frame initiating or instantiating the download is sandboxed, but the flag 'allow-downloads' is not set" in your browser console, it might be due to restrictions within Google Chrome.
    Solution: Try using a different browser or update/reinstall Google Chrome to resolve the issue.

  • Firewall Blocking the Lottie Files Domain: Your network's firewall might be blocking access to the domain, preventing downloads.
    Solution: Contact your IT department to unblock the domain. You can also confirm the issue by trying to access the site using a different network.

If you've attempted the above steps and are still experiencing issues, please raise a ticket to and provide the following information:

  1. Link to the animation you're trying to download.
  2. Browser type and version you're using.
  3. HAR (HTTP Archive) file. Refer to this article for instructions on generating a HAR file
  4. A screen recording demonstrating the issue.


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