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Workspace Not Upgraded After Subscribing

If you've subscribed but don't see your workspace upgraded, here's how to resolve it.

1. Verify You're in the Right Workspace

If you have multiple workspaces, your subscription only applies to the specific workspace you purchased it for. Check that you're logged into your paid workspace—not a different free one.

2. Confirm You're on the Correct Platform

LottieFiles and IconScout are separate platforms with different subscriptions:

  • IconScout is our marketplace for design assets
  • LottieFiles provides workspace collaboration, file optimization, and premium features

Make sure you purchased the subscription for the platform you're trying to use.

3. Wait a Few Minutes for Processing

Payments can take a few minutes to process and sync with our system. If your payment went through successfully, wait 5-10 minutes, then refresh your workspace.

Still Not Working?

Contact our support team at support@lottiefiles.com with:

  • Your account email address
  • Screenshots or screen recordings showing the issue
  • Confirmation of which platform you purchased (LottieFiles or IconScout)

We'll help resolve this quickly so you can access your premium features.