Animation has disappeared or missing from my website

LottieFiles
LottieFiles
  • Updated

Issue

My animation has disappeared from my website, specifically a background animation that I obtained from LottieFiles.

 

Root Cause:

The issue stems from using our Handoff & Embed services to link the animation to your website while being on the basic plan (Free plan).

For basic plans, the validity of the handoff & embed link is limited to 24 hours. After this time, the link will expire, causing the animation to no longer display correctly on any sites where it was inserted.

This limitation is due to the fact that our handoff & embed feature is a paid feature.

 

Fix:

There are two ways to resolve this issue:

  1. You can re-enable the embed link for the animation you want to display on your website. However, please note that this new link will also be valid for only 24 hours. Therefore, you will need to repeat this step every 24 hours.

  2. Publish the animation to the public and use the embed link from there. However, this file will be public and anyone from the community can utilize it.
  3. Alternatively, you can subscribe to our plan, which will allow you to embed any animation without experiencing link expiration issues.

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