Cancel or downgrade your plan
Cancel or downgrade your plan
Cancelling stops your subscription from renewing. Your paid features stay active until the end of the billing period you’ve paid for, and then the workspace moves to the free Starter plan. Your files aren’t deleted.
Only the workspace owner can cancel or change the plan. If you’re a member, ask your workspace owner.
Cancel your subscription
- In the left sidebar, click the three dots (…) next to your workspace name.
- Select Workspace settings, then open the Billing tab.
- Click Cancel subscription and confirm.
You’ll get an email confirming the cancellation and the date your plan ends. [confirm]
Switch to a lower paid plan
Team plan
To switch from Team to Individual, or to change your number of seats, contact support@lottiefiles.com.
Team+ and Enterprise plans
Contact your account manager, or email sales@lottiefiles.com.
Include in your email:
- Your workspace name
- The plan or number of seats you’d like
- When you’d like the change to start (for example, at your next renewal)
What changes when your plan ends
| Paid plan | After moving to Starter | |
|---|---|---|
| Your existing files | All accessible | Only the 5 most recent stay accessible, the rest are locked until you upgrade. |
| New private uploads | Unlimited | 5 per workspace (lifetime). Files you already uploaded count toward this. |
| Public animation downloads | Unlimited | 5 per workspace (lifetime). Files you already uploaded count toward this. |
| Premium animations | Full library | No new saves or downloads. |
| Asset links (CDN) | 10–50 GB per month | 100 MB per month. Links over the limit are disabled. |
| Team members | Paid seats | Members access will be removed |
| AI credits | Monthly allowance | All access to AI credits stop. |
Lottie AI animations stay in My animations, and you can still export them.
Refunds
Payments aren’t refundable unless you’re in the EU and request a refund within 7 days of purchase.
Change your mind?
You can resubscribe anytime from the Billing tab. Your files and settings will still be there.
Cancelling vs. deleting your account
Cancelling only ends the subscription. To delete your account and all its data, see Deleting Account. If you have an active subscription, you’ll need to cancel it first.